Had to test out this feature as well in Configuration Manager(MEMCM) 2009 Technical Preview, remote control over Cloud Management Gateway(CMG). A long awaited feature that was first introduced in Technical preview 1906, Technical Preview Docs and then removed again for a year or more.
Use System Center Support Center Viewer to view the collected data and start the troubleshooting. Below are a few examples of what you can see in the Configuration Manager Support Center Viewer. You can open log files from the Logs tab. Look at local policies. Perform some basic troubleshooting of the client connectivity to the infrastructure. Client Based Tools. Client Spy - A tool that helps you troubleshoot issues related to software distribution, inventory, and software metering on System Center 2012 Configuration Manager clients. Configuration Manager Trace Log Viewer – A tool used to view log files created by Configuration Manager components and agents.
- Download Configuration Manager Remote Control Client Viewer Software February 8 2019 NetSupport Manager Remote Control can help you to watch, share or control the screen, keyboard and mouse of a workstation.
- Network Configuration Manager is a multi-vendor network change, configuration and compliance management (NCCM) solution for switches, routers, firewalls and other network devices. NCM helps automate and take total control of the entire life cycle of device configuration management. Schedule device.
Being able to remote control a computer over Internet using CMG has been asked for many many times the last couple of months with all Work from home that is being done now in these hard Covid-19 times. So I needed to check it out and recorded a short video here on how the experience was as shown below.
The requirements for using it is the following from the Docs, more information can be found here: Technical Preview 2009
- The user that is remote controlling, needs to be added to the list of permitted viewers in client settings/remote control.
- The CM Client needs to be updated and online over CMG
The following authentication options can be used.
- A valid PKI client certificate
- Azure Active Directory (Azure AD)
- Token-based authentication
It works really well haven’t tested slower connections yet…
Download Configuration Manager Remote Control Client Viewer Software Windows 10
One thing I will file as feedback is that it seems like it is trying to resolve the client the local network first and after timeout tries to use the CMG. This takes a while as you can see in the video above and could be stressful when trying to remote control a computer both for the end user and the technician.
Configuration Manager Remote Control Service
Great that we finally can test it again at least, let’s hope it makes it to the next release.